Phones dropping offline in the rack
Phones dropping off mid job is a hardware problem in the overwhelming majority of cases. The failure pattern tells you which: random single devices points at USB power, clusters at the same time of day points at heat, and whole hubs dropping at once points at the hub itself.
How to isolate it
1. Identify the pattern
Random individual phones, clusters at specific times, or whole groups at once. Each points somewhere different.
2. Check hub power first
Unpowered or underpowered hubs brown out when phones charge and transfer simultaneously. This presents as random software failures and wastes days to diagnose.
3. Check thermals
If drops cluster during the busiest posting window or in the afternoon, it is heat. Throttled phones time out and look like bugs.
4. Reseat and replace chips
Control chips fail at a low steady rate. Keep spares and swap rather than debug.
5. Confirm the agent survives
If the controlling software runs in a terminal window rather than as a service, any reboot takes the whole rack offline until a person notices.
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